Outreach

Client Advocates providing expert knowledge every step of the way.

We consider you a long-term partner, so ensuring that we provide a meaningful, productive, and supportive partnership is our priority.

We Advocate For You

Our Outreach Team collaborates with Consulting and Support Teams to ensure that your challenges are fully addressed and your vision is thoroughly understood.

Routematch's Client Advocates work with you directly to understand your “big picture” needs and to improve your riders’ and staff’s experience.

Our Client Advocates have years of experience with Routematch serving in various roles as project managers, customer care representatives, advanced consultants, trainers and community engagement. They are transit nerds at heart.

Proactive Outreach

Our Client Advocates make sure you have latest scoop and insight on new features, functionalities and technologies.

Escalation Services

Veterans of Routematch, the Outreach Team can help you escalate a variety of topics or subjects to the appropriate departments and ensure a status update is communicated.

Government Liasons

Whether you need FTA/USDOT liaison services, grant writing, funding approval support, or general education regarding industry developments, we’ve got you covered.