The IVR “Phone Trips” window provides increased levels of automation for your transit agency/organization depending upon current call volumes, types of paratransit services and size of agency. This feature enhances the productivity of your agency’s reservationists/dispatchers. It captures information from the phone system, and then populates that information to operator screens to speed up the trip entry process. It also lets you compare for similar addresses, customers, Web users, and trips to reduce the number of duplicates in the database. The Customer Portal consists of the Web Portal and the IVR Phone Trips Solution which can each be used separately or as a seamless package.
BENEFITS:
- Allow your customers to be self-sufficient via the phone
- Improve call center efficiencies by decreasing call volumes
- Boost customer satisfaction
- Gain insight into your system’s usage by spotting trends as they happen
Would you like to learn more?
RouteMatch/LogicTree IVR Brochure
RouteMatch/Ontira IVR Information Sheet
